Sathira Sri Sathara
f920ca8920
- Added models for support messages, SLA policies, tickets, ticket events, and ticket links. - Created routes for help, help admin, newsletter, recommendations, and support for both customer and admin. - Developed services for help, marketing (newsletter), and recommendations. - Introduced support service for ticket management, including creation, replies, transitions, and attachments. - Added validation schemas for support recommendations and ticket management. - Implemented a cron job for support reconciliation and recommendation cleanup. - Created migration for new support and recommendation database tables. - Added unit tests for validation and policy checks related to Phase 10 features.
2 lines
891 B
JavaScript
2 lines
891 B
JavaScript
module.exports=(s,D)=>s.define("SupportTicket",{id:{type:D.STRING,primaryKey:true},ticket_number:{type:D.STRING(80),allowNull:false,unique:true},customer_user_id:{type:D.STRING,allowNull:false},business_customer_id:D.STRING,subject:{type:D.STRING(200),allowNull:false},category_id:D.STRING,priority:{type:D.ENUM("LOW","NORMAL","HIGH","URGENT"),allowNull:false,defaultValue:"NORMAL"},status:{type:D.ENUM("OPEN","ASSIGNED","WAITING_FOR_CUSTOMER","WAITING_FOR_SUPPORT","RESOLVED","CLOSED","CANCELLED"),allowNull:false,defaultValue:"OPEN"},assigned_agent_id:D.STRING,source:{type:D.ENUM("WEB","MOBILE","ADMIN"),allowNull:false,defaultValue:"WEB"},sla_policy_id:D.STRING,first_response_due_at:D.DATE,resolution_due_at:D.DATE,first_response_at:D.DATE,resolved_at:D.DATE,closed_at:D.DATE,last_customer_message_at:D.DATE,last_agent_message_at:D.DATE},{tableName:"support_tickets",timestamps:true});
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