Sathira Sri Sathara
f920ca8920
- Added models for support messages, SLA policies, tickets, ticket events, and ticket links. - Created routes for help, help admin, newsletter, recommendations, and support for both customer and admin. - Developed services for help, marketing (newsletter), and recommendations. - Introduced support service for ticket management, including creation, replies, transitions, and attachments. - Added validation schemas for support recommendations and ticket management. - Implemented a cron job for support reconciliation and recommendation cleanup. - Created migration for new support and recommendation database tables. - Added unit tests for validation and policy checks related to Phase 10 features.
2 lines
1.6 KiB
JavaScript
2 lines
1.6 KiB
JavaScript
const r=require("express").Router(),c=require("../../controllers/support/admin.controller"),{authenticate}=require("../../middleware/auth.middleware"),{checkPermission}=require("../../middleware/permission.middleware"),validate=require("../../middleware/validate.middleware"),s=require("../../validation/supportRecommendation.schemas");r.use(authenticate);r.get("/support/tickets",checkPermission("support.tickets.read",{custom:true}),c.list);r.get("/support/tickets/:id",checkPermission("support.tickets.read",{custom:true}),c.detail);r.post("/support/tickets/:id/assign",checkPermission("support.tickets.assign",{custom:true}),validate(s.assign),c.assign);r.post("/support/tickets/:id/claim",checkPermission("support.tickets.assign",{custom:true}),c.claim);r.post("/support/tickets/:id/messages",checkPermission("support.tickets.reply",{custom:true}),validate(s.message),c.reply);r.post("/support/tickets/:id/internal-notes",checkPermission("support.tickets.internal_notes",{custom:true}),validate(s.internalNote),c.note);r.post("/support/tickets/:id/resolve",checkPermission("support.tickets.status",{custom:true}),c.action("RESOLVED"));r.post("/support/tickets/:id/reopen",checkPermission("support.tickets.status",{custom:true}),c.action("WAITING_FOR_SUPPORT"));r.post("/support/tickets/:id/close",checkPermission("support.tickets.status",{custom:true}),c.action("CLOSED"));r.patch("/support/tickets/:id/priority",checkPermission("support.tickets.priority",{custom:true}),validate(s.priority),c.priority);r.get("/support/tickets/:id/attachments/:attachmentId",checkPermission("support.tickets.read",{custom:true}),c.attachment);module.exports=r;
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