Sathira Sri Sathara
f920ca8920
- Added models for support messages, SLA policies, tickets, ticket events, and ticket links. - Created routes for help, help admin, newsletter, recommendations, and support for both customer and admin. - Developed services for help, marketing (newsletter), and recommendations. - Introduced support service for ticket management, including creation, replies, transitions, and attachments. - Added validation schemas for support recommendations and ticket management. - Implemented a cron job for support reconciliation and recommendation cleanup. - Created migration for new support and recommendation database tables. - Added unit tests for validation and policy checks related to Phase 10 features.
2 lines
409 B
JavaScript
2 lines
409 B
JavaScript
module.exports=(s,D)=>s.define("SupportAttachment",{id:{type:D.STRING,primaryKey:true},ticket_id:{type:D.STRING,allowNull:false},message_id:D.STRING,upload_id:{type:D.INTEGER,allowNull:false},uploaded_by:{type:D.STRING,allowNull:false},visibility:{type:D.ENUM("CUSTOMER_VISIBLE","INTERNAL"),allowNull:false,defaultValue:"CUSTOMER_VISIBLE"}},{tableName:"support_attachments",timestamps:true,updatedAt:false});
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