Sathira Sri Sathara
f920ca8920
- Added models for support messages, SLA policies, tickets, ticket events, and ticket links. - Created routes for help, help admin, newsletter, recommendations, and support for both customer and admin. - Developed services for help, marketing (newsletter), and recommendations. - Introduced support service for ticket management, including creation, replies, transitions, and attachments. - Added validation schemas for support recommendations and ticket management. - Implemented a cron job for support reconciliation and recommendation cleanup. - Created migration for new support and recommendation database tables. - Added unit tests for validation and policy checks related to Phase 10 features.
2 lines
605 B
JavaScript
2 lines
605 B
JavaScript
module.exports=(s,D)=>s.define("HelpArticle",{id:{type:D.STRING,primaryKey:true},slug:{type:D.STRING(180),allowNull:false,unique:true},category_id:{type:D.STRING,allowNull:false},article_type:{type:D.ENUM("ARTICLE","FAQ"),allowNull:false,defaultValue:"ARTICLE"},status:{type:D.ENUM("DRAFT","PUBLISHED","ARCHIVED"),allowNull:false,defaultValue:"DRAFT"},sort_order:{type:D.INTEGER,allowNull:false,defaultValue:0},is_featured:{type:D.BOOLEAN,allowNull:false,defaultValue:false},published_at:D.DATE,created_by:{type:D.STRING,allowNull:false},updated_by:D.STRING},{tableName:"help_articles",timestamps:true});
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