Sathira Sri Sathara
f920ca8920
- Added models for support messages, SLA policies, tickets, ticket events, and ticket links. - Created routes for help, help admin, newsletter, recommendations, and support for both customer and admin. - Developed services for help, marketing (newsletter), and recommendations. - Introduced support service for ticket management, including creation, replies, transitions, and attachments. - Added validation schemas for support recommendations and ticket management. - Implemented a cron job for support reconciliation and recommendation cleanup. - Created migration for new support and recommendation database tables. - Added unit tests for validation and policy checks related to Phase 10 features.
2 lines
3.2 KiB
JavaScript
2 lines
3.2 KiB
JavaScript
const{Op}=require("sequelize"),db=require("../../models"),support=require("../../services/support/support.service");exports.list=async(req,res,next)=>{try{const page=Math.max(+req.query.page||1,1),limit=Math.min(+req.query.limit||20,100),where={...(req.query.status&&{status:req.query.status}),...(req.query.priority&&{priority:req.query.priority}),...(req.query.category&&{category_id:req.query.category}),...(req.query.assignedAgentId&&{assigned_agent_id:req.query.assignedAgentId}),...(req.query.business&&{business_customer_id:req.query.business}),...(req.query.unassigned==="true"&&{assigned_agent_id:null}),...(req.query.overdue==="true"&&{resolution_due_at:{[Op.lt]:new Date()},status:{[Op.notIn]:["RESOLVED","CLOSED","CANCELLED"]}})},x=await db.SupportTicket.findAndCountAll({where,order:[["createdAt","DESC"]],limit,offset:(page-1)*limit});res.json({success:true,data:x.rows,pagination:{page,limit,total:x.count}});}catch(e){next(e);}};exports.detail=async(req,res,next)=>{try{const ticket=await db.SupportTicket.findByPk(req.params.id);if(!ticket)return res.status(404).json({success:false,error:{code:"TICKET_NOT_FOUND",message:"Ticket not found"}});const[messages,attachments,links,events,escalations]=await Promise.all([db.SupportMessage.findAll({where:{ticket_id:ticket.id},order:[["createdAt","ASC"]]}),db.SupportAttachment.findAll({where:{ticket_id:ticket.id}}),db.SupportTicketLink.findAll({where:{ticket_id:ticket.id}}),db.SupportTicketEvent.findAll({where:{ticket_id:ticket.id},order:[["occurred_at","ASC"]]}),db.SupportEscalation.findAll({where:{ticket_id:ticket.id}})]);res.json({success:true,data:{ticket,messages,attachments,links,events,escalations}});}catch(e){next(e);}};exports.assign=async(req,res,next)=>{try{res.json({success:true,data:await support.assign(req.params.id,req.body.agentId,req.user)});}catch(e){next(e);}};exports.claim=async(req,res,next)=>{try{res.json({success:true,data:await support.assign(req.params.id,req.user.id,req.user,true)});}catch(e){next(e);}};exports.reply=async(req,res,next)=>{try{res.status(201).json({success:true,data:await support.agentMessage(req.user,req.params.id,req.body)});}catch(e){next(e);}};exports.note=async(req,res,next)=>{try{res.status(201).json({success:true,data:await support.agentMessage(req.user,req.params.id,req.body,true)});}catch(e){next(e);}};exports.action=to=>async(req,res,next)=>{try{res.json({success:true,data:await support.transition(req.params.id,to,req.user)});}catch(e){next(e);}};exports.priority=async(req,res,next)=>{try{const row=await db.SupportTicket.findByPk(req.params.id);if(!row)return res.status(404).json({success:false,error:{code:"TICKET_NOT_FOUND",message:"Ticket not found"}});const from=row.priority;await row.update({priority:req.body.priority});await db.SupportTicketEvent.create({id:require("crypto").randomUUID(),event_id:require("crypto").randomUUID(),ticket_id:row.id,actor_user_id:req.user.id,type:"PRIORITY_CHANGED",from_value:from,to_value:row.priority,occurred_at:new Date()});res.json({success:true,data:row});}catch(e){next(e);}};exports.attachment=async(req,res,next)=>{try{res.json({success:true,data:{url:await support.attachmentUrl(req.params.id,req.params.attachmentId,req.user,true)}});}catch(e){next(e);}};
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