Sathira Sri Sathara
f920ca8920
- Added models for support messages, SLA policies, tickets, ticket events, and ticket links. - Created routes for help, help admin, newsletter, recommendations, and support for both customer and admin. - Developed services for help, marketing (newsletter), and recommendations. - Introduced support service for ticket management, including creation, replies, transitions, and attachments. - Added validation schemas for support recommendations and ticket management. - Implemented a cron job for support reconciliation and recommendation cleanup. - Created migration for new support and recommendation database tables. - Added unit tests for validation and policy checks related to Phase 10 features.
2 lines
419 B
JavaScript
2 lines
419 B
JavaScript
module.exports=(s,D)=>s.define("SupportTicketEvent",{id:{type:D.STRING,primaryKey:true},event_id:{type:D.STRING(180),allowNull:false,unique:true},ticket_id:{type:D.STRING,allowNull:false},actor_user_id:D.STRING,type:{type:D.STRING(60),allowNull:false},from_value:D.STRING,to_value:D.STRING,metadata:D.JSON,occurred_at:{type:D.DATE,allowNull:false}},{tableName:"support_ticket_events",timestamps:true,updatedAt:false});
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