Sathira Sri Sathara
f920ca8920
- Added models for support messages, SLA policies, tickets, ticket events, and ticket links. - Created routes for help, help admin, newsletter, recommendations, and support for both customer and admin. - Developed services for help, marketing (newsletter), and recommendations. - Introduced support service for ticket management, including creation, replies, transitions, and attachments. - Added validation schemas for support recommendations and ticket management. - Implemented a cron job for support reconciliation and recommendation cleanup. - Created migration for new support and recommendation database tables. - Added unit tests for validation and policy checks related to Phase 10 features.
2 lines
521 B
JavaScript
2 lines
521 B
JavaScript
module.exports=(s,D)=>s.define("SupportSlaPolicy",{id:{type:D.STRING,primaryKey:true},name:{type:D.STRING(120),allowNull:false},status:{type:D.ENUM("ACTIVE","INACTIVE"),allowNull:false},priority:{type:D.ENUM("LOW","NORMAL","HIGH","URGENT"),allowNull:false,unique:true},first_response_minutes:{type:D.INTEGER,allowNull:false},resolution_minutes:{type:D.INTEGER,allowNull:false},business_hours_mode:{type:D.ENUM("CLOCK_TIME"),allowNull:false,defaultValue:"CLOCK_TIME"}},{tableName:"support_sla_policies",timestamps:true});
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