module.exports=(s,D)=>s.define("SupportTicket",{id:{type:D.STRING,primaryKey:true},ticket_number:{type:D.STRING(80),allowNull:false,unique:true},customer_user_id:{type:D.STRING,allowNull:false},business_customer_id:D.STRING,subject:{type:D.STRING(200),allowNull:false},category_id:D.STRING,priority:{type:D.ENUM("LOW","NORMAL","HIGH","URGENT"),allowNull:false,defaultValue:"NORMAL"},status:{type:D.ENUM("OPEN","ASSIGNED","WAITING_FOR_CUSTOMER","WAITING_FOR_SUPPORT","RESOLVED","CLOSED","CANCELLED"),allowNull:false,defaultValue:"OPEN"},assigned_agent_id:D.STRING,source:{type:D.ENUM("WEB","MOBILE","ADMIN"),allowNull:false,defaultValue:"WEB"},sla_policy_id:D.STRING,first_response_due_at:D.DATE,resolution_due_at:D.DATE,first_response_at:D.DATE,resolved_at:D.DATE,closed_at:D.DATE,last_customer_message_at:D.DATE,last_agent_message_at:D.DATE},{tableName:"support_tickets",timestamps:true});