module.exports=(s,D)=>s.define("SupportEscalation",{id:{type:D.STRING,primaryKey:true},event_id:{type:D.STRING(180),allowNull:false,unique:true},ticket_id:{type:D.STRING,allowNull:false},type:{type:D.ENUM("FIRST_RESPONSE_OVERDUE","RESOLUTION_OVERDUE","MANUAL"),allowNull:false},level:{type:D.INTEGER,allowNull:false,defaultValue:1},reason:{type:D.STRING(300),allowNull:false},status:{type:D.ENUM("OPEN","ACKNOWLEDGED"),allowNull:false,defaultValue:"OPEN"},acknowledged_at:D.DATE},{tableName:"support_escalations",timestamps:true});