feat: Implement Phase 10 support and recommendations features

- Added models for support messages, SLA policies, tickets, ticket events, and ticket links.
- Created routes for help, help admin, newsletter, recommendations, and support for both customer and admin.
- Developed services for help, marketing (newsletter), and recommendations.
- Introduced support service for ticket management, including creation, replies, transitions, and attachments.
- Added validation schemas for support recommendations and ticket management.
- Implemented a cron job for support reconciliation and recommendation cleanup.
- Created migration for new support and recommendation database tables.
- Added unit tests for validation and policy checks related to Phase 10 features.

cron/index.js

@@ -13,11 +13,12 @@ const startCleanInactiveNotificationsCron = require("./notificationCleaning.cron
 const startInventoryReservationExpiryCron = require("./inventoryReservationExpiry.cron");
 const startCheckoutExpiryCron = require("./checkoutExpiry.cron");
 const startLoyaltyReconciliationCron = require("./loyaltyReconciliation.cron");
+const startSupportReconciliationCron = require("./supportReconciliation.cron");
 
 function startAllCrons() {
   console.log("Starting Cron Jobs...");
 
-  const tasks = [startCleanInactiveNotificationsCron(), startInventoryReservationExpiryCron(), startCheckoutExpiryCron(), startLoyaltyReconciliationCron()];
+  const tasks = [startCleanInactiveNotificationsCron(), startInventoryReservationExpiryCron(), startCheckoutExpiryCron(), startLoyaltyReconciliationCron(), startSupportReconciliationCron()];
 
   return async () => {
     for (const task of tasks) {