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feat: Implement Phase 10 support and recommendations features
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- Added models for support messages, SLA policies, tickets, ticket events, and ticket links.
- Created routes for help, help admin, newsletter, recommendations, and support for both customer and admin.
- Developed services for help, marketing (newsletter), and recommendations.
- Introduced support service for ticket management, including creation, replies, transitions, and attachments.
- Added validation schemas for support recommendations and ticket management.
- Implemented a cron job for support reconciliation and recommendation cleanup.
- Created migration for new support and recommendation database tables.
- Added unit tests for validation and policy checks related to Phase 10 features.
This commit is contained in:
Sathira Sri Sathara
2026-09-09 16:07:31 +05:30
parent abb760cc19
commit f920ca8920
46 changed files with 251 additions and 2 deletions
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app/models/commerce/orderItem.model.js
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module.exports=(s,D)=>s.define("OrderItem",{id:{type:D.STRING,primaryKey:true},order_id:{type:D.STRING,allowNull:false},product_id:{type:D.STRING,allowNull:false},variant_id:{type:D.STRING,allowNull:false},reservation_key:{type:D.STRING(160),allowNull:false},sku:{type:D.STRING(100),allowNull:false},product_name:{type:D.STRING(255),allowNull:false},variant_description:D.STRING(255),quantity:{type:D.INTEGER,allowNull:false},unit_price:{type:D.DECIMAL(15,2),allowNull:false},discount_amount:{type:D.DECIMAL(15,2),allowNull:false},line_total:{type:D.DECIMAL(15,2),allowNull:false},currency:{type:D.STRING(3),allowNull:false},returned_quantity:{type:D.INTEGER,allowNull:false,defaultValue:0},refunded_quantity:{type:D.INTEGER,allowNull:false,defaultValue:0},metadata:D.JSON},{tableName:"order_items",timestamps:true,updatedAt:false});
module.exports=(s,D)=>{const M=s.define("OrderItem",{id:{type:D.STRING,primaryKey:true},order_id:{type:D.STRING,allowNull:false},product_id:{type:D.STRING,allowNull:false},variant_id:{type:D.STRING,allowNull:false},reservation_key:{type:D.STRING(160),allowNull:false},sku:{type:D.STRING(100),allowNull:false},product_name:{type:D.STRING(255),allowNull:false},variant_description:D.STRING(255),quantity:{type:D.INTEGER,allowNull:false},unit_price:{type:D.DECIMAL(15,2),allowNull:false},discount_amount:{type:D.DECIMAL(15,2),allowNull:false},line_total:{type:D.DECIMAL(15,2),allowNull:false},currency:{type:D.STRING(3),allowNull:false},returned_quantity:{type:D.INTEGER,allowNull:false,defaultValue:0},refunded_quantity:{type:D.INTEGER,allowNull:false,defaultValue:0},metadata:D.JSON},{tableName:"order_items",timestamps:true,updatedAt:false});M.associate=db=>M.belongsTo(db.Order,{foreignKey:"order_id",as:"order"});return M;};