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feat: Implement Phase 10 support and recommendations features
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- Added models for support messages, SLA policies, tickets, ticket events, and ticket links.
- Created routes for help, help admin, newsletter, recommendations, and support for both customer and admin.
- Developed services for help, marketing (newsletter), and recommendations.
- Introduced support service for ticket management, including creation, replies, transitions, and attachments.
- Added validation schemas for support recommendations and ticket management.
- Implemented a cron job for support reconciliation and recommendation cleanup.
- Created migration for new support and recommendation database tables.
- Added unit tests for validation and policy checks related to Phase 10 features.
This commit is contained in:
Sathira Sri Sathara
2026-09-09 16:07:31 +05:30
parent abb760cc19
commit f920ca8920
46 changed files with 251 additions and 2 deletions
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app/constants/permissions.js
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@@ -28,4 +28,5 @@ module.exports = {
ORDERS_READ:"orders.read",ORDERS_MANAGE:"orders.manage",ORDERS_CANCEL:"orders.cancel",PAYMENTS_READ:"payments.read",PAYMENTS_MANAGE:"payments.manage",PAYMENTS_REFUND:"payments.refund",INVOICES_READ:"invoices.read",RETURNS_READ:"returns.read",RETURNS_MANAGE:"returns.manage",
SHIPMENTS_READ:"shipments.read",SHIPMENTS_CREATE:"shipments.create",SHIPMENTS_MANAGE:"shipments.manage",SHIPMENTS_ASSIGN:"shipments.assign",RIDERS_READ:"riders.read",RIDERS_MANAGE:"riders.manage",DISPATCH_READ:"dispatch.read",DISPATCH_MANAGE:"dispatch.manage",DELIVERY_PROOF_READ:"delivery.proof.read",RETURNS_LOGISTICS_READ:"returns.logistics.read",RETURNS_LOGISTICS_MANAGE:"returns.logistics.manage",
LOYALTY_ACCOUNTS_READ:"loyalty.accounts.read",LOYALTY_POINTS_ADJUST:"loyalty.points.adjust",LOYALTY_MANAGE:"loyalty.manage",LOYALTY_REFERRALS_READ:"loyalty.referrals.read",WHOLESALE_CREDIT_READ:"wholesale.credit.read",WHOLESALE_CREDIT_MANAGE:"wholesale.credit.manage",WHOLESALE_SETTLEMENTS_READ:"wholesale.settlements.read",WHOLESALE_SETTLEMENTS_MANAGE:"wholesale.settlements.manage",WHOLESALE_ANALYTICS_READ:"wholesale.analytics.read",
SUPPORT_TICKETS_READ:"support.tickets.read",SUPPORT_TICKETS_ASSIGN:"support.tickets.assign",SUPPORT_TICKETS_REPLY:"support.tickets.reply",SUPPORT_TICKETS_STATUS:"support.tickets.status",SUPPORT_TICKETS_PRIORITY:"support.tickets.priority",SUPPORT_TICKETS_INTERNAL_NOTES:"support.tickets.internal_notes",SUPPORT_TICKETS_ESCALATE:"support.tickets.escalate",SUPPORT_CATEGORIES_MANAGE:"support.categories.manage",SUPPORT_SLA_MANAGE:"support.sla.manage",HELP_READ:"help.read",HELP_MANAGE:"help.manage",HELP_PUBLISH:"help.publish",NEWSLETTER_SUBSCRIBERS_READ:"newsletter.subscribers.read",NEWSLETTER_SUBSCRIBERS_EXPORT:"newsletter.subscribers.export",NEWSLETTER_SUBSCRIBERS_MANAGE:"newsletter.subscribers.manage",RECOMMENDATIONS_READ:"recommendations.read",RECOMMENDATIONS_MANAGE:"recommendations.manage",
};