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feat: Implement Phase 10 support and recommendations features
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- Added models for support messages, SLA policies, tickets, ticket events, and ticket links.
- Created routes for help, help admin, newsletter, recommendations, and support for both customer and admin.
- Developed services for help, marketing (newsletter), and recommendations.
- Introduced support service for ticket management, including creation, replies, transitions, and attachments.
- Added validation schemas for support recommendations and ticket management.
- Implemented a cron job for support reconciliation and recommendation cleanup.
- Created migration for new support and recommendation database tables.
- Added unit tests for validation and policy checks related to Phase 10 features.
This commit is contained in:
Sathira Sri Sathara
2026-09-09 16:07:31 +05:30
parent abb760cc19
commit f920ca8920
46 changed files with 251 additions and 2 deletions
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app/config/env.config.js
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@@ -51,6 +51,8 @@ const envSchema = z.object({
PAYHERE_MERCHANT_ID: z.string().optional(), PAYHERE_MERCHANT_SECRET: z.string().optional(),
PAYHERE_NOTIFY_URL: z.string().url().optional(), PAYHERE_RETURN_URL: z.string().url().optional(), PAYHERE_CANCEL_URL: z.string().url().optional(),
LOYALTY_RECONCILIATION_BATCH_SIZE: z.coerce.number().int().positive().max(1000).default(100),
SUPPORT_SLA_RECONCILIATION_BATCH_SIZE: z.coerce.number().int().positive().max(1000).default(100),
RECOMMENDATION_EVENT_RETENTION_DAYS: z.coerce.number().int().positive().default(90),
LOG_RETENTION_DAYS: z.coerce.number().int().positive().default(30),
DOCS_USER: z.string().optional(), DOCS_PASS: z.string().optional(),
GOOGLE_CLIENT_ID: z.string().optional(), APPLE_CLIENT_ID: z.string().optional(),