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feat: Implement Phase 10 support and recommendations features
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- Added models for support messages, SLA policies, tickets, ticket events, and ticket links.
- Created routes for help, help admin, newsletter, recommendations, and support for both customer and admin.
- Developed services for help, marketing (newsletter), and recommendations.
- Introduced support service for ticket management, including creation, replies, transitions, and attachments.
- Added validation schemas for support recommendations and ticket management.
- Implemented a cron job for support reconciliation and recommendation cleanup.
- Created migration for new support and recommendation database tables.
- Added unit tests for validation and policy checks related to Phase 10 features.
This commit is contained in:
Sathira Sri Sathara
2026-09-09 16:07:31 +05:30
parent abb760cc19
commit f920ca8920
46 changed files with 251 additions and 2 deletions
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Documentation/CURRENT_BACKEND_STATUS.md
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@@ -426,3 +426,21 @@ Date: 2026-09-09. Module 11 is 88%; shipments are 90%, riders 86%, assignment/di
## Phase 9 Completion Update
Date: 2026-09-09. Module 12 is 86% and Module 13 is revised to 88%. Loyalty accounts are 92%, points ledger 90%, earning rules 86%, membership 88%, rewards/redemption 86%, referrals 82%, birthday rewards 80%, and expiry 80%. Business tiers are 84%, business credit 84%, settlements 78%, wholesale dashboard 82%, and wholesale analytics 76%. Module 07 is revised to 82% through coupon-entitlement foundations; Modules 09/10 are unchanged except for paid-event loyalty and internal-credit integration. Fourteen models, a forward-only migration, bounded cron reconciliation, new owner/admin APIs, and immutable concurrency-safe ledgers were added. Migration and real MySQL/cron/document/notification validation remain staging requirements. Module 16 AI Customer Support Chatbot remains intentionally excluded and will be developed separately.
## Phase 10 Completion Update
Date: 2026-09-09
- Module 15 Support Ticket: **84%**
- Module 17 Product Recommendations: **78%**
- Support tickets 90%; messages 88%; assignment 86%; SLA/escalation 74%; attachments 82%; related-resource integration 78%.
- Help center 84%; help localization 86%; help search 76%; newsletter consent 84%.
- Recommendation events 80%; related 86%; recently viewed 84%; trending 78%; popular 74%; personalized deterministic 70%.
- Module 14 notifications is unchanged: event/template delivery fanout remains outstanding.
- Module 03 catalogue relationships are reused without a revised completion claim.
- Module 04 localization infrastructure is reused without a revised completion claim.
- Verification: **28 suites / 145 tests passing**; syntax passed for **373 JavaScript files**; `npm ls --depth=0` reports no dependency problems.
- Migration: `20260909100000-phase-10-support-recommendations.js` created but **not executed**. Phase 0–9 migrations were not changed.
- Staging requirements: legacy-data precheck; real MySQL migration/FK/query-plan and row-lock validation; Redis/BullMQ/cron multi-instance validation; S3 signed-download and file-content validation; SMTP notification wiring; business-price projection; authoritative shopping/commerce recommendation events; IDOR/E2E/concurrency tests.
- Phase 11 readiness: safe to begin hardening after the Phase 10 migration and infrastructure checks are scheduled; Phase 10 is not a production-readiness claim.
Module 16 AI Customer Support Chatbot is intentionally excluded from this backend. It will be developed as a separate service.